If you or your organization is needing a booster shot, Customer Service Skills will offer an overview of key elements for creating superb customer service. Whether your need is how to better deal with difficult customers, how to improve your employee’s communication skills or increasing the level of professionalism of your organization, this DVD will provide you with your answers.
Chapter 1: Customer Service Skills
Chapter 2: The You Communicate is Important
Chapter 3: Go Beyond the Customer’s Expectations
Chapter 4: Quick Tips
Chapter 5: What Customer’s Appreciate
Chapter 6: How to Deal with Customers who are Difficult
Chapter 7: How to Handle Customer Complaints
Chapter 8: Summary
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