Customer Service Skills

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Customer Service Skills

$49.95 $39.95

Every employee who comes into contact with a customer will create an impression—good or bad. Accordingly, it is essential that everything that can be done to ensure that the impression made by an employee is a positive one is done. Customer Service Skills presents an overview of a customer service program that is designed to increase the effectiveness of employees’ communication skills and promote their level of professionalism. Customer Service Skills presents an overview of a customer service program that is designed to increase the effectiveness of employees’ communication skills and promote their level of professionalism.

Among the topics covered:

  • The seven principles of effective customer service
  • How to make a good first impression
  • How to defuse a volatile situation
  • Developing customer trust through empathy
  • The four types of personalities
  • The importance of active listening
  • Encouraging cultural sensitivity with customers

Features
This DVD provides strategies and information on how to create an effective customer service program focusing on communication skills and professionalism.

Description

If you or your organization is needing a booster shot, Customer Service Skills will offer an overview of key elements for creating superb customer service. Whether your need is how to better deal with difficult customers, how to improve your employee’s communication skills or increasing the level of professionalism of your organization, this DVD will provide you with your answers.

Chapters
Chapter 1: Customer Service Skills
Chapter 2: The You Communicate is Important
Chapter 3: Go Beyond the Customer’s Expectations
Chapter 4: Quick Tips
Chapter 5: What Customer’s Appreciate
Chapter 6: How to Deal with Customers who are Difficult
Chapter 7: How to Handle Customer Complaints
Chapter 8: Summary

Additional information

Weight 3 lbs
Dimensions 7.5 × 5.25 × 3 in

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