Every participant who comes into contact with a customer will create an impression, good or bad. This customer service program is designed to increase the effectiveness of participants’ communications skills and promote professionalism. Some of the topics covered in this program include: The seven principles of effective customer service; how to make a good first impression; how to defuse a volatile situation; developing customer trust through empathy; the four types of personalities; the importance of active listening; encouraging cultural sensitivity with customers.

Please contact us for more details and bookings.

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